FREQUENTLY ASKED QUESTIONS
(FAQs)

1. Accreditation & Compliance​

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Are your courses accredited for CPD points?

Yes. All courses at Inscape Therapy Academy are accredited for HPCSA-registered professionals, including psychologists and counsellors. All other professionals may apply for external CEU's with their respective registration bodies using the certificate issued upon completion of a course, at their own cost.

 

The specific number of Continuing Education Units (CEUs) and their category (e.g., Clinical or Ethics) are clearly displayed on each course landing page.

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Do you submit my points to the HPCSA on my behalf?

We aim to make compliance as seamless as possible. For most courses, we submit completion data directly to the HPCSA. However, we always recommend that you download your certificate from your dashboard and keep it for your personal records in case of an audit.

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Can I use these points if I am practicing outside of South Africa?

Our content is specifically designed for the South African context. While the clinical knowledge is universal, accreditation is currently tailored to South African regulatory bodies. If you are registered abroad, please check with your local council if they accept South African-accredited CEUs.

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2. Platform & Access

How long do I have to complete a course?

To ensure that our content remains current and aligned with annual HPCSA accreditation standards, you will have full access to the course for 3 months from the date of enrolment. This timeframe is designed to help you maintain momentum and complete your learning while the material is most relevant.

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Please note: All course requirements must be completed within your 3-month access window. Should the access period expire before completion, you will be required to re-enrol and pay the full course fee again to regain access to the materials and the certification process.

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Can I access the courses on my mobile or tablet?

Absolutely. Inscape Therapy Academy is built to be responsive to other devices. You can watch videos, read modules, and complete quizzes on any smartphone, tablet, or desktop computer with a stable internet connection.

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Can I access my course material offline?

To ensure your progress is tracked accurately and to maintain the security of our accredited content, the core course modules, videos, and interactive quizzes must be completed while online. ​

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Are there any resources I can download?

Yes. We understand that South African professionals often need to study on the move or during power outages. All courses at Inscape Therapy Academy are accompanied by a downloadable Resource Pack.

These typically may include:

• Module outlines and/or summaries.

• Academic articles or curated reading lists.

• Practical clinical worksheets or templates for use in your practice.

Once downloaded to your device, these PDF resources are yours to keep and can be accessed at any time without an internet connection.

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Can I transfer my enrolment to a colleague?

Because CPD certificates are linked to a specific practitioner’s ID and professional registration number, course enrolments are strictly non-transferable. If a practice has accidentally purchased a course for the wrong staff member, please contact us before the course is accessed to discuss a manual correction.

 

What happens if I fail the assessment components of a course?

Most courses require a 70% pass rate to qualify for a CPD certificate. If you do not pass on your first attempt, you are welcome to review the material and retake the assessment within your 3-month access period. Our goal is mastery of the content, not just testing.

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What happens to my active courses if Inscape Therapy Academy ceases operations?

In the event that Inscape Academy stops operating, we are committed to ensuring that no practitioner is disadvantaged. All students with active enrolments will be granted continued access to the platform for the remainder of their stipulated 3-month period. This ensures you have sufficient time to complete your modules, pass your assessments, and download your accredited certificates as planned.

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3. Payments & Security

 

What payment methods do you accept?

At present, we only accept EFTs and release a course upon receipt of a valid proof of payment from your bank.

It is our intention to make our platform more convenient in the near future by adding the option to pay using secure, South African-based payment gateways which will allow you to pay via Credit/Debit card.

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Do you offer group discounts for clinics or practices?

Yes, we are open to providing tailored packages for group enrolments of five or more practitioners. Please contact our administrative team via the "Contact" page for a formal quotation.

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Who do I contact with payment issues?

Please email atownsendpsych@proton.me with the subject line "Inscape Payment Query". We will contact you as soon as possible to offer support.

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What is your refund policy?

In accordance with South African consumer law and industry standards for digital education, refunds are handled based on the level of access to the course material:

• You are eligible for a full refund within 7 days of purchase, provided that you have not yet accessed or started the course. Once the first module has been opened or the course materials have been accessed, the service is considered "consumed," and we are unable to offer a refund.

• If you are unable to access the course due to a verified technical fault on our platform that we cannot resolve within a reasonable timeframe, a full or pro-rata refund will be considered.

• In the highly unlikely event that a course’s accreditation is revoked by a professional body during your 3-month access window, a full refund will be offered to all affected students who have not yet completed the course.

 

How do I request a refund as per the above?

To request a refund, please reach out using the Contact Us page with a brief yet complete explanation of your request. All requests are reviewed within 5 business days. Please note that bank processing times for EFT or card reversals may vary depending on your financial institution.

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Is my personal information secure?

We are fully compliant with the Protection of Personal Information Act (POPIA). Your data is encrypted and used solely for the administration of your learning and professional accreditation. Please review our Terms of Service and Privacy Policy for further detail.

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4. Certification

How do I receive my completion certificate?

Certificates are generated automatically and emailed to the email address provided upon sign-up, the moment you pass the final module assessment or complete the final step in a course. You can also download them instantly as a PDF from your Profile dashboard.

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Can I get a copy of a certificate from a previous year?

Yes. All certificates you earn through Inscape Academy are permanently stored in your "Certificate Vault" within your student profile for as long as your account is active.